SMS Consent & Opt-In

01

Who Sends the Messages

ki-YOTE LLC operates FSMsync, a B2B field service management platform used by independent HVAC, plumbing, and electrical contractors to run their businesses.

With one exception (the founder line, section 08), SMS messages are sent on behalf of those individual contractors, not by ki-YOTE LLC directly. Each contractor's business name is shown to its customers at the moment of opt-in and appears at the start of every SMS message. The toll-free number +1 (888) 534-2041 is the shared sender for transactional notifications from contractors operating on the FSMsync platform.

Recipient relationship: A customer who opts in is consenting to messages about a specific service appointment they have scheduled with a specific contractor (e.g., "Acme HVAC Services") — not to messages from FSMsync or ki-YOTE LLC as a brand.

02

When and How Customers Opt In

Opt-in is collected on a web form at the point of estimate approval. The flow is:

A contractor sends an estimate to their customer for a quoted service appointment.
The customer receives a unique link to a web page showing the estimate line items and price.
On that page, the customer sees an unchecked SMS opt-in checkbox alongside the Approve / Decline buttons.
The customer must actively check the box to opt in. Approving the estimate without checking the box does not opt the customer in.
Opt-in status, the contractor's identifier, and an opt-in timestamp are recorded in the FSMsync database.

The opt-in is per-contractor. A customer who has multiple service relationships opts in separately for each contractor.

03

The Opt-In UI Customers See

This is a faithful reproduction of the consent UI as it appears to a customer reviewing a real estimate. The only substitution is the contractor name (placeholder: Acme HVAC Services) — the disclosure language and form behavior are identical to production.

Customer view — estimate approval page

Estimate from Acme HVAC Services

Estimate #1042 · Total: $487.50

Note for reviewer: The interactive estimate page is gated by a unique per-customer token (sent only to the named recipient of an estimate) and cannot be visited publicly. The block above shows the exact opt-in UI those customers see, with identical disclosure copy.

04

Sample Messages

Only two transactional message types are sent. Both lead with the contractor's business name and include "Reply STOP to opt out." The first message a recipient receives also appends the STOP-opt-out language explicitly.

Technician en route

Acme HVAC Services: Your technician John D. is on the way for your 2:00 PM appointment. Reply STOP to opt out.

Appointment reminder (sent the day before)

Acme HVAC Services: Reminder — you have a service appointment tomorrow at 10:00 AM. Reply STOP to opt out.

Help reply (when a recipient texts HELP)

Acme HVAC Services: For help with your appointment, contact your service provider directly. Reply STOP to opt out. Privacy: fsmsync.com/privacy.html

No marketing, promotional, or unrelated content is ever sent. Messages are limited strictly to the two transactional events above and the standard STOP / HELP keyword replies.

05

Frequency, Opt-Out, and Help

Frequency: Message frequency varies based on appointment activity. A typical customer receives one to three messages per appointment.
Opt-out: Reply STOP to any message. The recipient is immediately marked opted-out across all contractors sharing the toll-free number, and no further messages are sent until they opt back in.
Help: Reply HELP to receive contact guidance and a link to this policy.
Re-opt-in: Reply START, UNSTOP, or YES to resume messages.
Cost: Standard message and data rates may apply per the recipient's mobile carrier.

06

Privacy and Data Sharing

No mobile information, including SMS opt-in status and phone numbers, is shared with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the SMS service provider (Twilio) strictly for the purpose of delivering messages, and with the trade business whose service the customer is receiving.

Full details on data collection, retention, and recipient rights are documented in our Privacy Policy, which is also linked from the opt-in disclosure.

07

Contact

For questions about this opt-in workflow, messaging practices, or to request information as part of a compliance review, contact:

ki-YOTE LLC
Operator of FSMsync
Email: support@fsmsync.com

08

The FSMsync Founder Line (Sales Number Operated by ki-YOTE LLC)

One number is different from everything above: +1 (817) 518-3329, the founder line. ki-YOTE LLC publishes it in the sales emails it sends to trade businesses, and it rings the founder directly. Messaging on this number is customer care, sent by ki-YOTE LLC itself, not on a contractor's behalf. Added September 14, 2026.

How consent happens: when the founder can't pick up, the voicemail greeting offers a text back and says who would text, that pressing 1 is agreement to one text in response to the call, that rates may apply, how to stop, and where the privacy policy is: "You've reached Seth at FSMsync. Leave your name and number and I'll call you back. To receive a text message from FSMsync at this number, press 1 now. By pressing 1, you agree to receive one text message in response to your call. Message and data rates may apply. Reply STOP to opt out at any time. See our privacy policy at fsmsync.com/privacy." (the complete greeting, verbatim, as heard by every caller) Pressing 1 is the opt-in. It is optional and separate from everything else: a caller who doesn't press 1 can still leave a voicemail and gets a callback, and is never texted. Someone who texts the number first gets replies in that thread. There is no list, no web form, and no keyword opt-in. Consent is not a condition of any service or purchase.
What is sent: to a caller who pressed 1, at most one text in reply to that call, inviting them to say what they need and when to call back. Anything after that is a reply in the thread the caller started. Replies may come from a clearly labeled automated assistant; the founder reads every thread.
Consent record: for each press of 1 we store the calling number, the number called, the call ID, the timestamp, the medium (voice keypress), the campaign, and the version of the prompt wording heard. For a text-first thread, the inbound message itself is the record.
Frequency: at most one text in reply to a call, plus replies in a thread the recipient started. No recurring messages.
Opt-out and help: reply STOP to stop all texts from this number; reply HELP for help, or email support@fsmsync.com. Message and data rates may apply.

Reply to a missed call

Seth at FSMsync here. Sorry I missed your call. Reply with what you need and a good time, and I'll call you back. Reply STOP to opt out.

Assistant reply in a thread the caller started

This is Seth's automated assistant at FSMsync. He'll see this thread. What are you hoping FSMsync can do for you, and when's a good time for him to call? Reply STOP to opt out.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See the Privacy Policy and Terms of Service.